Aftercare forms

After handover, service requests keep coming: defects appearing after handover, claims under the one-year defects liability period, client complaints. Each request must be qualified, located and followed up until it is resolved, otherwise it gets lost between emails and phone calls.

On site, you need to inspect the reported defect, document it, identify the contractor responsible and set a deadline for the repair. Without structured follow-up, it is hard to know where each request stands and who needs to act.

For the aftercare manager or the project manager, the aim is to centralise each request as soon as it is created and track it through to closure, without losing the history of the file.

Interior architects and project managers use it to follow up their clients’ requests after handover.

The Aftercare form module lets you create a form for each service request, with notes and photos of the defect found, its location on the plan, and the contractor concerned.

You track the progress of each form from creation to resolution, and the report is generated automatically to share the follow-up with the client or the contractor responsible.

The module works for one-off requests as well as for tracking the defects liability period across an entire project.

Activez le module depuis le Modules Manager. Ajoutez-le ensuite à un projet existant ou à un nouveau projet depuis ses préférences. Le module apparaît alors dans le menu de votre projet.